Privacy Policy

Last updated: 9 April 2026

1. About this policy

Financial Trends Australia Pty Ltd (ABN 65 091 191 472) ("we", "us", "our") operates the Financial Trends Australia investment research platform at financialtrendsaustralia.com.au. This Privacy Policy describes how we collect, hold, use and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or becoming a member, you acknowledge that you have read and understood this policy. We may update this policy from time to time. Material changes will be communicated to members by email. The current version will always be available on this page.

2. What personal information we collect

The types of personal information we collect depend on how you interact with us.

Interaction	Information collected
Website enquiry or lead capture	Name, email address, phone number, postcode
Membership purchase (online)	Name, email address, phone number, entity name (if applicable), billing address, payment details (processed by Stripe; we do not store card numbers)
Membership purchase (phone sale)	Name, email address, phone number, entity name (if applicable), billing address, payment details (processed by Stripe)
Member account	Login credentials (email and encrypted password), membership plan, membership dates, transaction history, invoice records
General correspondence	Name, email address, and the content of your communication

We do not collect sensitive information (such as health, racial, ethnic, political, religious, sexual orientation, or criminal record information). Our platform is designed for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18 years of age.

3. How we collect personal information

We collect personal information directly from you when you submit an enquiry form on our website, purchase a membership online or over the phone, create a member account, or contact us by email, phone or other means.

We do not collect personal information from third-party data brokers or list providers. We do not purchase marketing lists.

4. Cookies and tracking

Our website uses only essential cookies required for WordPress to function (session management and login authentication). We do not use Google Analytics, Meta Pixel, Hotjar, or any other third-party analytics or advertising tracking tools. We do not serve targeted advertising. We do not build behavioural profiles of visitors.

5. Why we collect and use your information

We collect and use your personal information for the following purposes:

• To provide and manage your Financial Trends Australia membership and access to our research platform
• To process payments and issue tax invoices
• To send transactional emails (welcome messages, receipts, invoices, password resets, membership expiry notices)
• To send marketing communications about our research, publications and platform updates (you can unsubscribe at any time)
• To respond to enquiries and provide customer support
• To manage our sales pipeline and follow up on enquiries
• To comply with our legal and regulatory obligations, including Australian tax law
• To improve and maintain the security and performance of our platform

We will not use your personal information for any purpose other than those outlined above without your consent, unless required or authorised by law.

6. Who we share your information with

We do not sell, rent or trade your personal information to any third party. We share personal information only with service providers who assist us in operating our platform and business. These providers are contractually obligated to protect your information and may only use it for the purposes we specify.

Provider	Purpose
Stripe	Payment processing. Card details are handled entirely by Stripe and are never stored on our servers.
Cloudways	Website and platform hosting infrastructure.
Google Workspace	Transactional email delivery (SMTP) and internal business communications.
FluentCRM	Member lifecycle management and marketing email campaigns. Hosted on our own server.
Amazon Web Services (SES)	Bulk email delivery infrastructure for marketing communications.
Zoho CRM	Lead management and enquiry records.
Make.com	Automated data synchronisation between our internal systems.

We may also disclose personal information where required or authorised by Australian law, regulation, or court order.

7. Overseas disclosure

Some of the service providers listed above store or process data outside Australia, including in the United States and the European Union. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the recipient handles your information consistently with the Australian Privacy Principles, as required by APP 8. Where possible, we use providers with published privacy and data protection commitments that meet or exceed Australian standards.

8. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Our measures include encrypted connections (TLS/SSL) across our entire platform, secure password hashing (we never store plaintext passwords), access controls limiting staff access to personal information on a need-to-know basis, and hosting infrastructure with server-level security, firewalls and regular patching.

Payment card details are handled entirely by Stripe's PCI DSS-compliant infrastructure. We do not receive, process or store card numbers on our servers.

No method of electronic transmission or storage is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security.

9. How long we keep your information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. As a general guide:

• Active member records are retained for the duration of your membership and for a reasonable period afterwards
• Transaction records and tax invoices are retained for a minimum of five years, as required by Australian taxation law
• Marketing and enquiry records are retained until you request their deletion or unsubscribe, after which we will de-identify or destroy them within a reasonable timeframe

When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

10. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you (APP 12)
• Request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading (APP 13)
• Unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email, or by contacting us directly
• Request deletion of your personal information, subject to any legal obligations we have to retain certain records
• Make a complaint if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details in Section 12 below. We will respond to access and correction requests within 30 days.

11. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us using the contact details below. We will acknowledge your complaint promptly and investigate it. We aim to resolve all complaints within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

12. Contact us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint, please contact us: